Terms and conditions

PARIS CITY VISION — General Terms and Conditions of Sale (B2C), in force from
21 December 2023.

Annex 1, Part A — Standard information form for package travel contracts where the
use of hyperlinks is possible

The combination of travel services offered to you is a package within the meaning of
Directive (EU) 2015/2302 and of Article L.211-2 II of the French Tourism Code.

You will therefore benefit from all EU rights applying to packages, as transposed
into the French Tourism Code. PARISCityVISION and the organiser will be fully
responsible for the proper performance of the package as a whole.

In addition, as required by law, PARISCityVISION and the organiser have protection in
place to refund your payments and, where transport is included in the package, to ensure
your repatriation in the event that they become insolvent.

For further information on the key rights under Directive (EU) 2015/2302, see the
French
Tourism Code.

Key rights under Directive (EU) 2015/2302 as transposed into the French Tourism
Code

• Travellers will receive all essential information about the package before
  concluding the package travel contract.
• The organiser as well as the retailer are responsible for the proper performance
  of all travel services included in the contract.
• Travellers are given an emergency telephone number or the details of a contact
  point enabling them to reach the organiser or the retailer.
• Travellers may transfer their package to another person, subject to reasonable
  notice and possibly to additional costs.
• The price of the package may only be increased if specific costs rise (for
  example, fuel prices) and if this possibility is expressly provided for in the
  contract; in any event it may not be changed less than twenty days before the
  start of the package.
• If the price increase exceeds 8% of the price of the package, the traveller may
  terminate the contract.
• If the organiser reserves the right to increase the price, the traveller is
  entitled to a price reduction if the corresponding costs decrease.
• Travellers may terminate the contract without paying a termination fee and receive
  a full refund of any payments made if any of the essential elements of the
  package, other than the price, is significantly changed. If, before the start of
  the package, the trader responsible for the package cancels it, travellers are
  entitled to a refund and, where applicable, to compensation.
• Travellers may terminate the contract without paying a termination fee before the
  start of the package in the event of exceptional circumstances — for example where
  there are serious security problems at the destination which are likely to affect
  the package.
• In addition, travellers may terminate the contract at any time before the start of
  the package, subject to payment of an appropriate and justifiable termination
  fee.
• If, after the start of the package, significant elements of it cannot be provided
  as agreed, suitable alternative arrangements must be offered to travellers at no
  extra cost.
• Travellers may terminate the contract without paying a termination fee where the
  services are not performed in accordance with the contract, where this
  substantially affects the performance of the package, and where the organiser
  fails to remedy the problem.
• Travellers are also entitled to a price reduction and/or compensation in the event
  of non-performance or improper performance of the travel services.
• The organiser or the retailer must provide assistance if the traveller is in
  difficulty.
• If the organiser or the retailer becomes insolvent, the amounts paid will be
  refunded. If the organiser or the retailer becomes insolvent after the start of
  the package and if transport is included in the package, repatriation of the
  travellers is guaranteed. PARISCityVISION has taken out insolvency protection with
  APST. Travellers may contact this body (APST, 15 avenue Carnot, 75017 Paris,
  +33 1 44 09 25 35, info@apst.travel) if services are refused to them because of
  the insolvency of PARISCityVISION.

Annex 1, Part D — Standard information form for contracts relating to a travel
service referred to in Article L.211-1 I 2° of the French Tourism Code

This form excludes the services referred to in Article L.211-7 I 1° and 2° and II of
the same Code.

If you purchase this travel service, you will benefit from the rights granted by the
French Tourism Code. The organiser and the retailer will be fully responsible for the
proper performance of the travel service.

In addition, as required by law, PARISCityVISION and the organiser have protection in
place to refund your payments in the event that they become insolvent.

Key rights under the French Tourism Code

• Travellers will receive all essential information about the travel service before
  concluding the travel contract.
• The service provider as well as the retailer are responsible for the proper
  performance of the travel service.
• Travellers are given an emergency telephone number or the details of a contact
  point enabling them to reach the service provider or the retailer.
• Travellers may transfer their travel service to another person, subject to
  reasonable notice and possibly to additional costs.
• The price of the travel service may only be increased if specific costs rise and
  if this possibility is expressly provided for in the contract; in any event it may
  not be changed less than twenty days before the start of the trip. If the price
  increase exceeds 8% of the price of the travel service, the traveller may
  terminate the contract. If the service provider reserves the right to increase the
  price, the traveller is entitled to a price reduction if the corresponding costs
  decrease.
• Travellers may terminate the contract without paying a termination fee and receive
  a full refund of any payments made if any of the essential elements of the
  contract, other than the price, is significantly changed. If, before the start of
  the service, the trader responsible cancels it, travellers may obtain a refund
  and, where applicable, compensation.
• Travellers may terminate the contract without paying a termination fee before the
  start of the service in the event of exceptional circumstances — for example where
  there are serious security problems at the destination which are likely to affect
  the trip.
• In addition, travellers may terminate the contract at any time before the start of
  the trip, subject to payment of an appropriate and justifiable termination
  fee.
• If, after the start of the trip, significant elements of it cannot be provided as
  agreed, suitable alternative arrangements must be offered to travellers at no
  extra cost.
• Travellers may terminate the contract without paying a termination fee where the
  services are not performed in accordance with the contract, where this
  substantially affects the performance of the trip, and where the service provider
  fails to remedy the problem.
• Travellers are also entitled to a price reduction and/or compensation in the event
  of non-performance or improper performance of the travel service.
• The service provider or the retailer must provide assistance if the traveller is
  in difficulty.
• If the service provider or the retailer becomes insolvent, the amounts paid will
  be refunded. PARISCityVISION has taken out insolvency protection with APST.
  Travellers may contact this body if services are refused to them because of the
  insolvency of PARISCityVISION.

Preamble

These General Terms and Conditions of Sale (hereinafter the "GTC") are offered to
customers (hereinafter the "Customer") by CityVision, a simplified joint-stock company
(SAS) whose registered office is at 194 rue de Rivoli, 75001 Paris, registered with the
Paris Trade and Companies Register under number 421 197 005 (hereinafter "PARIS CITY
VISION").

PARIS CITY VISION may be reached by telephone on +33 1 44 55 60 00 or by email at
booking@pariscityvision.com. Its intra-Community VAT number is FR60421197005.

The publication director is Karl GREMILLET.

The Site is hosted by OVH SAS, a French simplified joint-stock company (SAS) with share capital of EUR 50,000,000, registered with the Lille Métropole Trade and Companies Register under number 424 761 419, whose registered office is located at 2 rue Kellermann, 59100 Roubaix, France.

PARIS CITY VISION has taken out general civil liability insurance with MMA IARD,
14 boulevard Marie et Alexandre Oyon, 72030 Le Mans Cedex.

PARIS CITY VISION is registered with Atout France under number IM075120024.

PARIS CITY VISION holds a financial guarantee with APST, 15 avenue Carnot, 75017
Paris.

PARIS CITY VISION offers Customers tourism services — in particular excursions,
tours, sightseeing, leisure activities and gastronomic or cultural discovery — either
directly or through its affiliated websites (hereinafter the "Services").

These GTC govern the contractual relationship (hereinafter the "Contract") between
PARIS CITY VISION and the Customer (hereinafter referred to jointly as the "Parties" and
individually as a "Party").

These GTC are systematically communicated to each Customer before the conclusion of
the Contract. Accordingly, placing an order for the Services (hereinafter the "Order")
implies the Customer's full and unreserved acceptance of these GTC, to the exclusion of
all other documents.

The terms and conditions of all PARIS CITY VISION services comply with the
requirements of Act no. 92-645 of 13 July 1992 setting out the conditions for carrying
out activities relating to the organisation and sale of tours, travel packages and
activities, and are governed by Articles R.211-5 to R.211-13 of the French Tourism
Code.

The Services offered by PARIS CITY VISION are aimed at consumers as defined by the
French Consumer Code.

In accordance with Article L.221-28-12° of the French Consumer Code, the
right of withdrawal does not apply to the Services provided by PARIS CITY
VISION.

Article 1 — Booking

All tours and excursions, including hop-on hop-off bus passes (such as Tootbus or Big
Bus), require a prior booking.

Any booking implies acceptance of these GTC.

A booking will only be considered effective once the Customer has received the
voucher or the booking confirmation sent by pariscityvision.com or its affiliated
sites.

Bookings may be made through the booking centre — by telephone, by email or on the
website:

• on the website: https://www.pariscityvision.com/;
• by email at booking@pariscityvision.com;
• by telephone on +33 1 44 55 60 00.

The Customer must state:

• the code and name of the tour;
• the date, time and language of the tour requested;
• the number of participants (adults, children and infants);
• the surname, first name and date of birth of the Customers;
• the full pick-up address for private tours or tours with pick-up;
• as well as the Customer's telephone details and email address, so that they can be
  reached in an emergency.

Agencies and departure/sales points

Bookings may also be made directly at our agencies (see Article 15). The data
collected from the Customer is the same as that required for a booking made through the
booking centre.

Bookings with pick-up at the place of stay

For any booking with pick-up at the place of stay, the accommodation address and the
Customer's telephone details must be sent by email to booking@pariscityvision.com no
later than forty-eight (48) hours before the date of the tour.

For any booking made less than forty-eight (48) hours before the date of the tour,
the Customer must contact the call centre on +33 1 44 55 60 00.

Without this information, which is required in order to arrange the pick-up, it will
take place at the Pyramides agency (address given in Article 15).

A change of pick-up location does not give rise to any refund, even partial.

Pick-up can only be carried out within Paris intra muros.

Article 2 — Cancellation and amendment policy

For bookings made through the website

Any cancellation or amendment request must be sent to pariscityvision.com through the
contact page (following this path: Individual / My question concerns a booking made on
the pariscityvision.com website / I wish to cancel my booking for a bus or minibus
tour), stating the booking number, the Customer's name and the date.

PARIS CITY VISION will process this request as soon as possible.

For all other bookings

Any cancellation of a tour or excursion must be sent by email to
booking@pariscityvision.com.

No cancellation will be accepted by telephone.

Cancellation fees are calculated as at the date the email is received, in accordance
with the table below. All times are Paris time (France).

PARIS CITY VISION reserves the right to cancel or amend certain tours without notice
where the comfort or safety of Customers so requires, in particular in the event of
force majeure, strike action, natural disaster, cultural event, administrative decision
or exceptional closure. Force majeure means any event external to the affected party
which is at once unforeseeable, irresistible and insurmountable, and which would prevent
PARIS CITY VISION from performing all or part of the obligations placed upon it by this
Contract.

Where tours are cancelled by PARIS CITY VISION, Customers may request a refund of
their tickets or of any package booked.

For PARIS SEINE La Marina services, cruises being subject to navigation rules, the
provider reserves the right to assess whether or not the river is navigable. Cruises may
be cancelled or amended at any time from the date of booking, including on the scheduled
departure day, pursuant to the aforementioned rules, or in the event of weather
conditions liable to endanger the safety of those carried.

Within the limits provided by applicable law, where a cruise is cancelled for reasons
of force majeure (flooding, navigation ban issued by the authorities, and so on), a
discount of 15% of the total amount, excluding options, will be applied.

The trip may be cancelled by the organiser or the agency if the minimum number of
participants is not reached:

• twenty (20) days before the departure date, for trips lasting more than six (6)
  days;
• seven (7) days before the departure date, for trips lasting from two (2) to six
  (6) days;
• forty-eight (48) hours before the departure date, for trips lasting two (2)
  days.

Within the limits provided by applicable law, the Customer will then be refunded all
sums paid but will not be entitled to any compensation.

Article 3 — Prices

Prices include all the services described for each tour or Service.

Prices are stated per person, in euros unless otherwise indicated, and inclusive of
all taxes.

The prices shown on the PARIS CITY VISION website are valid only for bookings made on
the website, directly online.

The promotions shown on the PARIS CITY VISION website are valid only on that website.
They may not be claimed through another sales channel. They are subject to certain
conditions, in particular as to dates, which will be stated.

Article 4 — Children's rates

Children's rates apply from three (3) to eleven (11) years inclusive, unless
otherwise specified for the Services concerned. In some cases the age may vary; please
refer to the details of the tour concerned as set out on the website.

Thus, for Disneyland Paris®, children's rates apply from three (3) to eleven (11)
years exclusive.

Children under three (3) travel free of charge. A booking is nonetheless required, in
order to guarantee the availability of a child seat, which is mandatory under French
regulations. Infants may not travel on a parent's lap in minibuses. Meals are not
included and require a supplement payable on site.

Article 5 — Operations and departure times

For excursions departing from our agencies and departure points

For all tours and activities departing from our agencies (see Article 15), Customers
must check in between thirty (30) and twenty (20) minutes before the departure time.
Boarding closes ten (10) minutes before departure.

For Premium excursions in a private minibus

Customers must be present at least fifteen (15) minutes before departure in the hotel
lobby or at the main entrance of the building, in the case of a stay in a private
apartment.

For tours departing from the site

Customers must be present on site at least fifteen (15) minutes in advance.

For Paris Seine La Marina services

Customers must be present at least fifteen (15) minutes before the boat's departure
time.

PARIS CITY VISION may under no circumstances be held liable for a delay caused by an
event outside its control, traffic disruption, strike action, demonstrations,
exceptional closures or weather warnings.

For operational management reasons, PARIS CITY VISION needs to know the Customer's
local contact details (mobile number or email address, hotel location), to be given at
the time of booking in accordance with these GTC.

In accordance with its privacy policy, PARIS CITY VISION undertakes not to use this
information for commercial purposes.

Article 6 — Payment terms

Payment must be made at the time of booking, in full, using one of the available
payment methods.

Article 7 — Transfer of the contract

In accordance with Article L.211-11 of the French Tourism Code, the Customer may
transfer this Contract for as long as it has had no effect and up to seven (7) days
before departure, by informing the agency within a reasonable time, to a person meeting
the same conditions as the Customer. The Customer and the transferee remain jointly and
severally liable for payment of the balance of the Contract and of the transfer fees,
which will be notified to them.

Article 8 — Dress code for evening excursions

Customers are asked to observe the dress code for the following Services: any evening
show, including the Moulin Rouge, dinner at the Eiffel Tower and dinner cruises.

For these Services, smart city dress is required. For men, jackets are appreciated,
as are dress shoes.

Shorts, jeans, trainers and beach footwear such as flip-flops will not be
accepted.

Article 9 — Customers with reduced mobility

Only certain excursions are suitable for Customers with reduced mobility. We strongly
recommend always checking at the time of booking whether the excursion is indeed
suitable.

In such cases, Customers must be accompanied by an able-bodied person. Guides, tour
leaders and coach drivers are not authorised to assist Customers with reduced
mobility.

It is essential to inform PARIS CITY VISION at the time of booking of any mobility
equipment, so that the best possible service can be offered. Failing this, the Customer
may be refused access and will have to return at their own expense.

As PARIS CITY VISION does not have adapted means of transport, the Customer must be
able to board independently, assisted by a third party.

At the time of booking, information on the type of equipment used must be given to
the PARIS CITY VISION booking department (stating the dimensions of the wheelchair,
whether it is electric or manual, and whether it folds), so that the most suitable
service can be offered. A non-folding wheelchair cannot be accepted on board.

Likewise, guide dogs will only be accepted if PARIS CITY VISION is informed at the
time of booking and on presentation of the guide dog card.

Article 10 — Liability

Within the limits provided by applicable law, PARIS CITY VISION may not be held
liable for non-performance of the Contract in the event of force majeure as defined by
Article 1218 of the French Civil Code and by the case law of the French courts, or in
the event of damage caused by a third party outside its control, or attributable to
misuse or non-compliant use of the Services by the Customer in breach of PARIS CITY
VISION's instructions.

Finally, it is recalled that, within the limits provided by applicable law and where
its strict liability is engaged on account of its providers, the compensation limits
resulting from international conventions under Article L.211-17-IV of the French Tourism
Code will apply; failing that, and save for personal injury, intentional damage or
damage caused by negligence, any damages are limited to three times the total price of
the trip or stay.

Personal belongings

PARIS CITY VISION and its suppliers may not be held liable for the loss or theft of
personal belongings or luggage during transport, tours and excursions, and cannot
undertake either to find or to return them. All costs incurred in this respect will be
borne by the Customer.

Only small bags are permitted, in accordance with the rules applying to museums and
national monuments.

Customers' luggage may not be left at our agencies or in our coaches during
tours.

Leaving French territory

For any departure from French territory, it is the Customer's responsibility to check
that they hold the documents required for their stay: a passport with a visa if
necessary, or a valid identity card.

Interrupting a tour

Any interruption of a tour or Service during its performance, at the Customer's sole
initiative, does not give rise to any refund.

Within the limits provided by applicable law, the Customer's voluntary departure
releases PARIS CITY VISION from any obligation and any liability for any incident that
may occur after that departure.

Late arrival

Any late arrival will be treated as an interruption of the tour resulting from the
Customer's voluntary departure and will have the same consequences. PARIS CITY VISION
will therefore be released from any liability and the Customer will have to return at
their own expense.

Drugs and alcohol

The Customer undertakes to behave in a manner consistent with common sense and with
the laws and regulations in force, in particular the prohibitions on smoking, consuming
alcohol and carrying dangerous materials.

PARIS CITY VISION reserves the right to disembark any Customer who breaches the
regulations and/or whose behaviour is manifestly liable to place other Customers, the
driver or a third party at risk, without that Customer being able to claim any
compensation or refund.

We remind you that alcohol abuse is dangerous for your health. PARIS CITY VISION may
not be held liable for the behaviour of, or accidents affecting, Customers who are
intoxicated or under the influence of drugs, or for any damage they may cause.

Article 11 — Insurance

PARIS CITY VISION holds an insurance contract covering the financial consequences of
the civil liability it incurs in the course of its activity, with the insurance company
MMA IARD, 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans Cedex 9.

PARIS CITY VISION is a member of the Association Professionnelle de Solidarité du
Tourisme (APST), the collective guarantee body provided for in Book II of the French
Tourism Code, located at 15 avenue Carnot, 75017 Paris. In order to carry out the
activities set out in Article L.211-1 of that Code, it benefits from the undertaking
provided for in Articles L.211-18 and R.211-26 to R.211-34 of that Code, as amended by
Decree no. 2005-1111 of 2 September 2015.

PARIS CITY VISION is registered with Atout France under number IM075120024.

Article 12 — Data protection

Provisions concerning the protection of personal data, as set out in the French Data
Protection Act of 6 January 1978 as amended by the Act of 20 June 2018 on the protection
of personal data, and in the European General Data Protection Regulation ("GDPR"), are
set out in a separate document entitled "Privacy Policy".

In addition, since their telephone details were collected at the time of booking, the
Customer may register free of charge on the telephone marketing opt-out list at
https://www.bloctel.gouv.fr.

Article 13 — Governing law

These GTC are governed by and construed in accordance with French law, without regard
to conflict-of-law principles.

If any provision of these GTC, or its application to any person or circumstance, is
held to be void, that invalidity will not affect the other provisions or applications of
these GTC, which will remain in force independently of the provision held to be void. To
that end, the provisions of these GTC are declared severable.

In the event of a dispute arising in connection with the interpretation and/or
performance of these GTC, the Customer may choose to submit the dispute with PARIS CITY
VISION to conventional mediation or to any other alternative dispute resolution
procedure.

The Customer may in particular contact the Tourism and Travel Ombudsman: MTV
Médiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17 —
www.mtv.travel.

The Customer is informed that:

• for the dispute to be examined by the mediator, the Customer must show that they
  have made a written complaint to PARIS CITY VISION or its customer service
  department, and must keep written proof of the steps taken;
• the claim must be well-founded and legitimate;
• the Customer may refer the matter to the mediator within a maximum period of one
  year following their written complaint to PARIS CITY VISION.

Finally, should this mediation procedure fail, or should the Customer wish to bring
the matter before a court, the rules of the French Code of Civil Procedure will
apply.

Article 14 — Complaints

For any complaint regarding an invoice, the Customer is invited to contact PARIS CITY
VISION by email at booking@pariscityvision.com.

Article 15 — Our agencies and departure/sales points

• Pyramides agency: 3 Place des Pyramides, 75001 Paris
• Eiffel Tower area: 18 Avenue de Suffren, 75015 Paris
• Bercy area: 1 rue de Libourne, 75012 Paris — outside the Pullman
  Paris Centre Bercy hotel